Just under half of UK adults, aged 18 or over display at least one characteristic of vulnerability. That's according to the findings of the FCA's Financial Lives Survey and it equates to 24.1m consumers.
The FCA believes that the COVID-19...
In 2018 Virgin Money (in the UK) was purchased by CYBG plc, the group that owns Clydesdale Bank and Yorkshire Bank. The group, now named Virgin Money UK plc will eventually operate under one unified banking brand; Virgin Money.
Disrupting...
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Interview with Lili Metodieva, Managing Director at Monneo
From starting her career in the payments industry in 2006 to recently leading her firm through a comprehensive rebranding process, my latest guest is proof that there is no...
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Interview with Jacqueline Dewey, CEO at Smart Money People
Jacqueline Dewey comes with a very impressive CV. Not only was she involved with the launch of the very first digital bank but she was also a...
Podcast interview with Peter Ramsey (Built for Mars)
UX in banking
If you haven't heard of Peter Ramsey (A.K.A the person behind Built for Mars) and his epic study into the user experience (UX) of banking, it really is time you...
In our first analysis of the online visibility race in the wealth & private banking sector, there's one clear winner.
Coutts claims first place, delivering online search visibility of 16.2%.
Coutts' closest rival is Barclays with 14.2% share of online search.
The...
The Financial Conduct Authority (FCA) has published its data on complaints made relating to the firms it regulates for the second half of 2019.
Monitoring this data is important for financial brands and the wider market. Understanding how many complaints...
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Interview with FinTech Insights & Banco del Sol
How does the designer of a new banking service assess the market around them, understand the competition and deliver a class-leading new product?
Short of signing up for a...
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What is developer-first banking?
When you visit the Weavr website for the first time, you're greeted by an intriguing message; 'welcome to developer-first banking'.
What is 'developer-first banking'? I posed this question to my latest guest on...
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An interview with Kimberley Waldron, MD at SkyParlour
Since 2009, my latest guest on the podcast has along with her business partner run a communications agency that works in the fintech space. "We started the business...
