The Financial Conduct Authority (FCA) has published its data on complaints made relating to the firms it regulates for the second half of 2019.
Monitoring this data is important for financial brands and the wider market. Understanding how many complaints...
Listen to the full interview
An interview with Kimberley Waldron, MD at SkyParlour
Since 2009, my latest guest on the podcast has along with her business partner run a communications agency that works in the fintech space. "We started the business...
Listen to the full interview with Patrick Muir
Interview with Patrick Muir
From assisting in the launch of the UK's first-ever online bank to revolutionising the way Morgan Stanley markets its credit card products, Patrick Muir is one of the most...
Staff at financial services firm, Standard Chartered have been told to avoid using Zoom and Google Hangouts due to security concerns, according to a report from Reuters.
The report claims to have seen an internal memo directing staff to avoid...
It has been a roller-coaster few weeks for Zoom, the video conferencing platform. At the end of last year, the company had 10m users, in the post-COVID-19 world, it has racked up 200m daily users.
Following its incredible rise, it...
Mortgage Advice Bureau was the big winner at the eleventh Financial Reporter Awards, picking up three awards in addition to founder and CEO, Peter Brodnicki receiving the outstanding achievement award.
Mortgage Advice Bureau, a mortgage intermediary brand picked up the...
Despite the delay to the UK's easing of lockdown, Fintech Week London, a hybrid event scheduled for 12-16th July will take place with its planned programme of physical and virtual sessions.
Speaking via the event website following the UK government's...
Instances of so-called featured snippets in Google's search results within the finance industry have dropped by 60%. Data from SEO software firm, Moz shows that in February, featured snippets dropped by 40% overall in mid-February, with no signs of...
The Financial Conduct Authority (FCA), the UK's financial sector regulator has published its final guidance on the fair treatment of vulnerable customers.
The guidance, which aims to ensure that all customers are treated fairly, provides regulated firms with a definition...
Admiral is issuing £110m worth of refunds to its car and van insurance customers in response to the nation following government advice to stay home.
Admiral says it's issuing the refunds in recognition of its customers' decision to follow government...
